Built for Global Schools
From China to Colombia, our follow-the-sun model ensures coverage across all regions.
FariaSupport
Services & Support Where Your School Needs It.
100k+Tickets
Solved annually
5k+Hours
of Training Delivered
11Timezones
Globally distributed team
98%+CSAT
Overall happiness
FariaSupport Plans
The difference you need, for the difference you make
From essential help to strategic partnership, our tiered support options are built to match your school’s needs.
Essential
Basic digital-first support package with essential tools and resources.
Standard
Comprehensive support with access to virtual enablement sessions, courses and services.
Premium
Designed for schools with complex needs, the Premium Plan provides hands-on support, priority response times and access to our exclusive professional services catalogue.
Essential Plan
Foundational support included in your subscription
- E-mail support during your workday
- Access self-service articles & AI chatbot
- Digital-first How-to guides & webinars
Standard Plan
Support with guidance and growth. Includes everything in the Essential plan, plus:
- Support that spans timezones
- Virtual Training sessions
- Dedicated contact options
- Browse our Services Catalogue
- Staff Certification courses
Premium Plan
Expert help, tailored to your journey. Includes everything in the Standard Plan, plus:
- Priority support response
- Unlimited Virtual Training
- Hands-on account assistance
- PD coaching hours
- Success planning
- Community invites & more
What’s included by Plan
| Support Features | Essential | Standard | Premium |
|---|---|---|---|
📧 E-mail Support |
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📚 Virtual Knowledge Base |
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🌐 System Uptime Guarantee |
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🗃️ Resource Library |
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🧑🏽🏫 Virtual Training |
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🚧 Professional Services |
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🎓 Asynchronous Courses |
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📜 Facilitated Professional Learning |
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🕐 Extended Regional Availability |
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📞 Dedicated Contact Options |
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⏩ Elevated Support Response |
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🎯 Success Planning & Account Assistance |
Information :
Included
Priority / Full Access
Purchase as needed
Watch the Replay
Introducing FariaSupport Plans
Learn about our new service offering, Essential, Standard and Premium Support, and choose the right plan for your school.
Location:
Virtual
Date:
11 Jun 2025
Time:
3PM Regionally (Hong Kong, London, New York time)
Why Choose FariaSupport?
Support with Pedagogical Context
Our teams understand both the tech and your curriculum. We don't just solve issues, we help you move forward.
Unified Support Across Faria
Using more than one Faria product? Our team works together behind the scenes to support your school seamlessly, saving you time and avoiding repeat explanations.
Let's Find Your Fit
A la carte options are also available for schools needing that extra support at key times of the year.
PD Courses & Consultations
FariaLearn offers recurring or on-demand options to access asynchronous courses or facilitated professional learning- Premium Support: Includes dedicated coaching hours. Speak to our team to tailor your training plan.
- Standard Support: Access Staff Certification and Technical Skills courses to deepen understanding and reinforce learning.
- Essential Support: Get started with self-paced “How-To” courses designed for staff onboarding and foundational knowledge
Staff Enablement
Support your faculty teams with ongoing virtual training. Choose from monthly topics, technical hours, and access to our global learning community- Premium Support: Unlimited virtual sessions with priority booking. Schedule with just 24 hours’ notice.
- Standard Support: Includes a set number of virtual hours for flexible training. Additional hours available on demand.
- Essential Support: Access topic-based sessions through our global Enablement Calendar. Purchase training hours as needed
Professional Services
Our in-house Standards & Data Services team partners with you to deliver tailored projects based on your school’s goals. Submit a request, confirm the scope, and we’ll take care of the rest.- Premium Support: Full access to the Success Services catalogue with priority scheduling.
- Standard Support: Access to our Data Services offerings, including data imports and exports.
- Essential Support: Get started with core services like account setup and user imports.
Our Team
Faria's global Services, Implementation & Support team brings deep experience and a shared commitment to your school’s success. We work collaboratively to ensure you have the training, tools, and guidance you need—no matter which product or plan you're using. From implementation to troubleshooting to long-term planning, we're here for the full journey.
What educators are saying about our FariaSupport & Services
ManageBac+ has one of the best customer service that I've ever had to deal with as an ICT coordinator, through 8 years of my career.
Quick, professional and going above and beyond… I am confident that I will always get amazing help in a timely fashion. Keep it up!
Marianne Lauritzen
International School Utrecht
I always get an answer within a day and your OpenApply service reps go above and beyond to help!
Brenda Heussaff
American School of Paris
I appreciate when people from support teams are honest, understanding, and actually trying to support you. That is how I felt during the support session with SchoolsBuddy.
Jan Ryszawy
Canadian Academy
Atlas team provides the best service I’ve ever experienced from an educational company that has worked with our district. They are prompt and support is always just what I needed!
Julie Gherardi
Somers Central School District
Service Level Agreement
Our technology operations and support teams deliver world-class service with 99.8% system uptime, 24-hour email support, and security & data protection compliance.
We guarantee :
99.8% system uptime
A 24-hour max response time for all support requests
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A pledge to protect privacy and safeguard data with daily local backups
SSL-encryption for all subdomains
